All Episodes

168 episodes

Alex Kraft and Ron discuss his "Getting Better" blog post

Nov 28, 202252 minS2 E46

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) With athletics as a foundation, we discuss the transition to business and why there is no clear path on self-improvement. Who inspires us to get better at what we do for our work or what we are as a person. Once we leave our days in school, what is available to help any of us to get better. This is a most important question as the workforce becomes more challenging. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Self-ImprovementAthleticsPerformance Reviews

Debbie Frakes and Steve Clegg join us from Mexico to discuss the use of AI and dealer transaction data to forecast and manage the business through the boom-and-bust cycles in this industry through Winsby and Zintoro

Nov 17, 202260 minS2 E45

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Through the use of Winsby and Customer Satisfaction calls with Debbie and Zintoro and AI with Steve they have created an invaluable tool for us all to use. This Candid Conversation covers some amazing statistics and customer retention and the impact it has on profitability for a dealer. This is a conversation that should not be missed. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

AI ForecastingWinsbyZintoro

Mets Kramer and I continue to talk about Digitalization of Dealers. This conversation covers what we need to do “internally.”

Nov 2, 202253 minS2 E44

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Recently Mets and I, as well as others on here with us, have talked about the Digital Dealer. Our conversations in this case are aimed at the internal issues that we have to confront and deal with properly. We touch on all of the most critical elements within these subjects. You will hear Mets talk about each of the important aspects of improving your business. Don’t miss it. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Internal DigitizationEquipment DealershipsMets Kramer

Sara Hanks and I talk about Process Improvement integrated with Six Sigma and Project Management.

Oct 31, 202258 minS2 E43

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Recently Sara delivered a lecture at a local University. She put Project Management and Process Improvement together in the lecture. We continue that discussion covering process mapping, waste management control and the critical nature of data quality. Our conversations meander all over these subjects. You will hear Sara’s thoughts on each of these important aspects of improving your business. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Sara HanksSix SigmaProject Management

Dale Hanna and I talk about the services that are provided by Foresight Intelligence.

Oct 25, 202252 minS2 E42

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Starting the delivery of Business Intelligence more than twelve years ago Foresight Intelligence has performed the critically important work for contractors covering communications between repair facilities and customers, Inspections, Fault Codes and Sensors and Telematics, and Oil Sampling. Our conversations meander all over these subjects. You will hear Dale’s thinking on each of these important aspects of the equipment business. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Foresight IntelligenceDale HannaBusiness Intelligence

Mike Pentz and Mets Kramer and I continue our conversation about branding, addressing the challenges of getting this done.

Oct 19, 202256 minS2 E41

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Transferring any business from transactional to aspirational is tough. Changing a culture is very difficult. Our conversations meander all over the subject. You will get many ideas and hear about how to embed a brand in a business. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

BrandingEquipment DealershipsAspirational Branding

Caroline and I talk about the ongoing changes to our classes from the “Sage on the Stage” through Webinars then the early days on internet learning.

Sep 26, 202239 minS2 E40

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Caroline has created the learning management software approaches we have used in Learning Without Scars classes. She goes over how she has done the classes as well as how we have adapted the classes to the student surveys and outside world influences. This should help you better understand why these learning opportunities help individual employees so much. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Sage on the StageWebinarsLearning Management Software

Bruce Baker brings us up to date on his "Contracting with Executive Leadership" option.

Sep 19, 202247 minS2 E39

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Bruce Baker explains to us how he has transitioned his business from specific “consulting and advisory” engagements to more complete “Organizational Development” work. This Candid Conversation covers the pitfalls and opportunities present for the business and the advisor when organizational development and culture change is introduced. Each of you who leads a department or a business will benefit from this conversation. It should help you be more successful in your work. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Bruce BakerTemporary CEOOrganizational Development

Mets Kramer and Mike Pentz join us as we identify the value and importance of your Brand

Sep 12, 202231 minS2 E38

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Mike Pentz from the Calvin Group and Mets Kramer develop the foundation for the importance of the brand that the dealership creates. It allows the employees to relate to what they do. It is aspirational. It is fundamental to the success of an organization. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

BrandingStorytellingEquipment Dealerships

Bill Pyles joins us for this Candid Conversation on the Service Department Organization

Sep 5, 202255 minS2 E37

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Bill has spent his entire career, starting with the Marine Corp and ending with Executive positions in Product Support and the Service Department. Having worked within the Caterpillar, Komatsu and John Deere OEM organizations he has a unique perspective on most things. Don’t miss this enjoyable conversation with a very knowledgeable man. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Bill PylesMarine CorpsCaterpillar

Mick Vaught talks about attracting, interviewing, hiring, developing and retaining employees

Aug 29, 202241 minS2 E36

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Mick Vaught joins us for this Lifelong Learning discussion. Attracting, interviewing, hiring, developing and retaining employees is critical to your success. Mick and I discuss some of the changes and challenges that face our learning communities. Mick Vaught has a deep and broad history in our Industry. From working with several OEM’s and being involved in training and employee development he absorbed a lot of knowledge and experience that he is sharing with us. I hope you enjoy this session. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Mick VaughtLifelong LearningEmployee Hiring

Alex Kraft and I follow up on his Blog on Customer Service. It seems that Customer Loyalty and Customer Service are inextricably linked.

Aug 22, 202257 minS2 E35

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) With the changing customer, the changing marketplace, the changes in technology we have lost sight of the basic need for business. Customer Service. This Candid Conversation covers the changes and shared experiences both professionally and personally that we have had to deal with over the past several decades. This conversation should provoke some thinking about things as they are and as they should be. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Customer ServiceCustomer LoyaltyEmployee Training

Process Mapping Explored with Sara Hanks

Aug 15, 202255 minS2 E34

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Sara Hanks and I follow up on her Blog from August 9th on Process Mapping. In order to be effective at Continuous Improvement (CI) process Mapping is a foundational requirement. With Continuous Improvement it is felt that an improvement operationally of ten percent is very possible. This Candid Conversation covers the history of Process Mapping from the days of Industrial Engineering to the Data Analytics world we live in today. I am more than pleased that we have someone of Sara’s background and experience to point us in the right direction. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Process MappingSara HanksContinuous Improvement

Bonnie Feigenbaum and Ron talk about her lecture series on Basic Marketing hosted by Learning Without Scars

Aug 8, 202258 minS2 E33

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) You don’t want to miss this exciting new offering. This is a ten-lecture series hosted by Learning Without Scars. This wide-ranging discussion on the lecture series is an introduction to a new learning tool we are offering. Learning Without Scars is hosting University and other specialized Educators so that they can share their wisdom and transfer knowledge and skills in their field of expertise. I am very excited about this new offering and hope you join with me and take advantage of them. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Bonnie FeigenbaumMcGill UniversityBasic Marketing

Sara Hanks brings her strong background from the perspective of an Engineer.

Aug 2, 202248 minS2 E32

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) From her early years at GE where she acquired strong skills in Lean and Manufacturing and 6 Sigma, Sara's wide-ranging discussion covers the difficulties of change. From the early adopters to continuing engagement with the people affected and how all of this changes the needs for leadership. You will hear various approaches to some common difficulties. You don’t want to miss this discussion. I hope you enjoy. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Sara HanksGELean Six Sigma

Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.

Jul 31, 202251 minS2 E31

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This wide-ranging discussion covers customer engagement by dealers. It covers the customer surveys that Winsby performs and the impact on customer retention that the surveys have for dealers. Changing buying patterns are one of the important triggers. You should get a different perspective from this discussion on your market coverage and customer engagement. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Debbie FrakesWinsbyCustomer Engagement

Mets Kramer and Ron talk about the impending recession and how it won’t affect equipment dealers

Jul 27, 202252 minS2 E30

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This discussion covers the service department and the mainstay during troubled times. When the economy has gone into recessions in the past the service department gets busier. Too many people get nervous and tighten down the hatches. You might get a different perspective from this discussion. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

RecessionEquipment DealersService Department

Steve Clegg talks with Ron about the business tools and offerings that are available from Winsby

Jul 11, 202263 minS2 E29

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This discussion covers the technology tools that are available to everyone in the market. Data Analytics and Artificial Intelligence are tools that are broadly available today. However, too many people are protecting the status quo and protecting their approaches to the business. Steve will follow this up with a paper on Retention. Enjoy. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Steve CleggWinsbyCustomer Retention

Steve Clegg introduces a new subject in our blogs covering data analytics for a dealership from customer transactions to forecasting and everything relating to the business.

Jun 22, 202255 minS2 E28

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This discussion starts with a background for Steve from the Airforce Academy and the University of Chicago and moves to discussing his early career before we get down to business with the business of dealerships. I found our conversation exciting and I hope you will as well. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Steve CleggWinsbyData Analytics

Alex Kraft speaks about selling and various items that are critical to a start up business

Jun 15, 202258 minS2 E27

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This discussion addresses positioning a business. We continue with the subjects of adaptability and business friction. This time we cover positioning and the importance of the messages. This is a conversation not to miss. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Alex KraftHeaveBusiness Positioning