Learning Without Scars

Latest Episodes

168 EPISODES

S2 E46·November 28, 2022·52m

Alex Kraft and Ron discuss his "Getting Better" blog post

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) With athletics as a foundation, we discuss the transition to business and why there is no clear path on self-improvement. Who inspires us to get better at what we do for our work or what we are as a person. Once we leave our days in school, what is available to help any of us to get better. This is a most important question as the workforce becomes more challenging. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Self-ImprovementAthleticsPerformance Reviews

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Debbie Frakes and Steve Clegg join us from Mexico to discuss the use of AI and dealer transaction data to forecast and manage the business through the boom-and-bust cycles in this industry through Winsby and Zintoro

S2 E45·Nov 17, 2022·1h

AI ForecastingWinsbyZintoro

Mets Kramer and I continue to talk about Digitalization of Dealers. This conversation covers what we need to do “internally.”

S2 E44·Nov 2, 2022·53m

Internal DigitizationEquipment DealershipsMets Kramer

Sara Hanks and I talk about Process Improvement integrated with Six Sigma and Project Management.

S2 E43·Oct 31, 2022·58m

Sara HanksSix SigmaProject Management

Dale Hanna and I talk about the services that are provided by Foresight Intelligence.

S2 E42·Oct 25, 2022·52m

Foresight IntelligenceDale HannaBusiness Intelligence

Mike Pentz and Mets Kramer and I continue our conversation about branding, addressing the challenges of getting this done.

S2 E41·Oct 19, 2022·56m

BrandingEquipment DealershipsAspirational Branding

Caroline and I talk about the ongoing changes to our classes from the “Sage on the Stage” through Webinars then the early days on internet learning.

S2 E40·Sep 26, 2022·39m

Sage on the StageWebinarsLearning Management Software

Bruce Baker brings us up to date on his "Contracting with Executive Leadership" option.

S2 E39·Sep 19, 2022·47m

Bruce BakerTemporary CEOOrganizational Development

Mets Kramer and Mike Pentz join us as we identify the value and importance of your Brand

S2 E38·Sep 12, 2022·31m

BrandingStorytellingEquipment Dealerships

Bill Pyles joins us for this Candid Conversation on the Service Department Organization

S2 E37·Sep 5, 2022·55m

Bill PylesMarine CorpsCaterpillar

Mick Vaught talks about attracting, interviewing, hiring, developing and retaining employees

S2 E36·Aug 29, 2022·41m

Mick VaughtLifelong LearningEmployee Hiring

Alex Kraft and I follow up on his Blog on Customer Service. It seems that Customer Loyalty and Customer Service are inextricably linked.

S2 E35·Aug 22, 2022·57m

Customer ServiceCustomer LoyaltyEmployee Training

Process Mapping Explored with Sara Hanks

S2 E34·Aug 15, 2022·55m

Process MappingSara HanksContinuous Improvement

Bonnie Feigenbaum and Ron talk about her lecture series on Basic Marketing hosted by Learning Without Scars

S2 E33·Aug 8, 2022·58m

Bonnie FeigenbaumMcGill UniversityBasic Marketing

Sara Hanks brings her strong background from the perspective of an Engineer.

S2 E32·Aug 2, 2022·48m

Sara HanksGELean Six Sigma

Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.

S2 E31·Jul 31, 2022·51m

Debbie FrakesWinsbyCustomer Engagement

Mets Kramer and Ron talk about the impending recession and how it won’t affect equipment dealers

S2 E30·Jul 27, 2022·52m

RecessionEquipment DealersService Department

Steve Clegg talks with Ron about the business tools and offerings that are available from Winsby

S2 E29·Jul 11, 2022·1h 3m

Steve CleggWinsbyCustomer Retention

Steve Clegg introduces a new subject in our blogs covering data analytics for a dealership from customer transactions to forecasting and everything relating to the business.

S2 E28·Jun 22, 2022·55m

Steve CleggWinsbyData Analytics

Alex Kraft speaks about selling and various items that are critical to a start up business

S2 E27·Jun 15, 2022·58m

Alex KraftHeaveBusiness Positioning