All Episodes

168 episodes

Dale Hanna and Ron talk about Fleet Management and how it relates to the Maintenance Services business.

Jan 20, 202227 minS2 E6

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Dale Hanna covers Fleet Management and how it relates to the Maintenance Services business. Through the use of Telematics and API’s today we know where a machine is located and how many hours the machine has been working. From that starting point we discuss all of the technology tools that are present and available for use to make the workflow more effective. Don’t miss this important Podcast. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Fleet ManagementTelematicsMaintenance Management

Dale Hanna and Ron talk about the technological tools available to assist in the management of repair labor in the service shops and in the field.

Jan 17, 202225 minS2 E5

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation covers the technological tools available to assist in the management of repair labor in the service shops and in the field. Customer Service is becoming more clear about convenience and time. Text Messages and pictures are now available to track in real time the progress being made on a job. Don’t miss this Podcast to learn how Foresight Intelligence is solving this problem. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Dale HannaForesight IntelligenceFleet Management SMS

Ed Wallace and Ron discuss the foundation blocks of sales

Jan 13, 202227 minS2 E4

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Ed Wallace covers the foundation blocks of sales. Our virtual muscles, the relationship capital you build with your customers and the trust that you earn are in constant need of work. How to present yourself on social media is also part of the relationships that you build that we cover in this important Podcast. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Virtual MusclesRelationship CapitalWorthy Intent

Ed Wallace and Ron talk about a fresh view on how to influence customer loyalty

Jan 10, 202225 minS2 E3

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation covers a fresh view on how to influence customer loyalty. The elements of caring and empathy are critical but it is our actions – the worthy intent of what we do that makes the difference. Everything leading to customer retention is covered in this important Podcast. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Worthy IntentCustomer LoyaltyEd Wallace

Caroline Slee-Poulos and Ron talk about Mentoring in the workplace

Jan 6, 202225 minS2 E2

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Lessons Learned Podcast deals with a subject that is becoming increasingly important in today’s world. From your onboarding as a new employee, to continuous quality improvement to best practices, having a mentor to help you at every stage of your life is very helpful. Join as we talk about this important function that helps everyone. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

MentorshipWorkplace TrainingOnboarding

Caroline Slee-Poulos and Ron talk about How Learning Impacts Your Life

Jan 3, 202221 minS2 E1

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Lessons Learned Podcast deals with an important subject in today’s world. What are the various things that impact your life? Your family, your physical location, education, your socioeconomic status and many other things. First among equals is Learning. This Podcast talks about the various aspects of lifelong learning. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Lifelong LearningMiddle SchoolHigh School

Caroline Slee-Poulos and Ron talk about Potential

Dec 30, 202120 minS1 E76

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Lessons Learned covers the elusive subject of Potential. Each individual has a potential beyond what they think is possible. This ties into the fact that everyone wants to do a good job and that everyone can do more than they think they can. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

PotentialEmployee DevelopmentLeadership

Dale Hanna and Ron talk about Technology and Dealerships

Dec 23, 202125 minS1 E75

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Dale Hanna covers the changing world of equipment dealerships. In fact, any dealership within the Capital Goods Industries. How Amazon has changed the retail world with the customer experience and what that means to a dealership. How UPS and FEDEX have built trust within their customers with their tracking programs. Don’t miss this wide ranging discussion on dealers and technology. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Dale HannaForesight IntelligenceKPIs

Dale Hanna and Ron talk about Foresight Intelligence

Dec 16, 202118 minS1 E74

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Dale Hanna covers his business Foresight Intelligence. How it came together and what his main purpose and goals are with it. Working with dealers starting with KPI’s with John Deere and moving into significant other areas in the world of technology and how it impacts dealers. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Dale HannaForesight IntelligenceJohn Deere

Lessons Learned about the Subject Specific Classes offered by Learning Without Scars

Dec 9, 202119 minS1 E71

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Caroline and Ron talk about the evolution of our classes starting in 1992 up to the current time. The current structure is described in detail so that everyone taking our classes knows what they are getting into before they start. This also talks about the changes in education leading to directly measurable improved learning and retention. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Subject Specific ClassesOnline LearningPretest

Caroline Slee-Poulos and Ron talk about the recent IACET accreditation of Learning Without Scars

Dec 2, 202120 minS1 E70

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) On November 1st 2021, Learning Without Scars became an approved provider (AP) of continuing education and training. This put LWS in a special place. We are the only AP in the Construction Equipment Industry. You will hear in this Podcast how Caroline went through the process of accreditation. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

IACETCaroline Slee-PoulosCEUs

Dan Slusarchuk talks about Cyber Security

Nov 25, 202123 minS1 E73

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Cyber Security has become more critical than ever based on how technology has penetrated nearly every aspect of business. How do you protect yourself is touched on in this important Podcast with a man who is in the middle of it every day? We are introduced to Table Top discussions to prepare. What are the steps and who is involved? This is but a small beginning in exposing us all to this extremely important aspect of running a business today. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

CybersecurityIncident ResponseTabletop Exercise

Dan Slusarchuk brings his expertise to us on IT issues

Nov 18, 202126 minS1 E72

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Podcast covers the world of the IT consultant and service provider. Dan operates a multi-location service business that is designed to assist businesses across a range of Industries with their technology whether it be hardware, software or the internet. Don’t miss this important discussion with an expert in the field. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Dan SlusarchukStandards ITIT Consulting

Mets Kramer and Ron wrap up their discussion on the Digital Dealership (4 of 4)

Nov 11, 202110 minS1 E69

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Podcast sets up the next blog post and Podcast from Mets where we bring everything together. Using and Collecting Information. The Constant Analysis of Information allows you to fine tune your offerings. This provides a platform where you can start to recapture lost market share. These Podcasts are about getting you moving toward your own Digital Dealership. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Digital DealershipMetz KramerPerformance Metrics

Mets Kramer and Ron continue their discussion on the Digital Dealership (3 of 4)

Nov 11, 202120 minS1 E68

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Mets pulls together the first five Podcasts we have had on the Digital Dealership. We conclude this series with the Audience, The Segments, The Contacts, The Products, and the Channels. You can see that this is just work. As Mets suggests we are working with a Three-Dimensional Chess Board. This is a very important Candid Conversation. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Digital DealershipMets KramerAudience Segments

Mets Kramer and Ron continue their discussion on the Digital Dealership (2 of 4)

Nov 11, 202117 minS1 E67

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Mets continues our discussion on the Digital Dealership. Now it gets a little bit more complicated as we discuss the “channels” we are going to use. We start by defining and describing channels and then how we are going to use them. Be sure not to miss this important Candid Conversation. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Digital DealershipMarketing ChannelsSocial Media

Mets Kramer and Ron talk more on the Digital Dealership (1 of 4)

Nov 11, 202115 minS1 E66

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Mets continues our discussion on the Digital Dealership. Here we cover the Products to select for the market segments we defined earlier. This begins the process of creating a series of direct marketing programs. Be sure not to miss this important Candid Conversation. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Digital DealershipMarket SegmentsProduct Selection

Bruce Baker and Ron talk about Lean - his latest blog

Nov 4, 202126 minS1 E65

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Bruce allows me to get further clarification to the recent blog Bruce provided saying that Lean as we know it today is dead. Does Bruce really believe this or is he being provocative and forcing us to rethink our current operations? This Podcast gets us to the bottom of this issue and Bruce ties it up rather nicely. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Lean ManufacturingBruce BakerTotal Quality

Mets Kramer and Ron talk about Strategy for the digital world (3 of 3).

Oct 28, 202116 minS1 E64

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers the critical nature of marketing and establishing our strategy to penetrate the marketplace. We need to have a plan on what we need to do and how to do it. The subject of this Podcast is to establish strategy. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Digital DealershipMarketing StrategyMarket Segmentation

Mets Kramer and Ron talk about Defining Segments for the digital world (2 of 3).

Oct 28, 202115 minS1 E64

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers how market segmentation works and needs to be defined by the generations that are working in the digital world already. We have to have clarity with how we "tag" our clients. The subject of this Podcast is defining how we do market segmentation. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Market SegmentationDigital DealershipAudience Segmentation