Mets Kramer and Ron talk about Jargon for the digital world (1 of 3).

Oct 28, 202114 minS1 E64

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers the jargon used today by the generations that are working in the digital world already. We have to keep up our communications with those who are working with the new technologies. The subject of this Podcast is our audience. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Digital DealershipAudience SegmentationEngagement Marketing

Alex Weaver and Ron discuss the history in the Industry of the Used Parts Business.

Oct 21, 202148 minS1 E63

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Alex follows the history in the Industry of the Used Parts Business. When and how did it start? Why did it start in the first place? How does it operate? Why is it still a viable option for the machine owner? There is a very sketchy understanding of this aspect of the parts business with the people under the age of 45. The baby boomer generation has done a poor job of sharing this knowledge and information. Be sure not to miss this important Candid Conversation. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Used Parts BusinessHeavy EquipmentPost-WWII Surplus

Alex Schuessler and Ron talk about the history in the Industry of Technology and process effectiveness.

Oct 14, 202149 minS1 E62

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Alex is the second in a series and follows on the history in the Industry of Technology and process effectiveness. This time we talk about where we are today. This is reflecting on our “Paper to Glass” transitions in technology. How we have developed a series of stand-alone systems that need to be integrated. Be sure not to miss this important Candid Conversation. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

SmartEquipRitchie BrothersPaper to Glass

Sonya Law and Ron speak to the Annual Review and how it is a reflection on past performance as well as foretelling and discussing what comes next.

Oct 7, 202142 minS1 E61

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Sonya is the second Candid Conversation on Year End Reviews. We add more meat to the bones in this conversation. The Year end Review is a reflection on past performance as well as foretelling and discussing what comes next. All of the year end reviews require trust between the leader and the employee. The discussions need to be aligned with the Strategy of the business at hand. They need to provide both short term goals for each employee as well as a review of how the employee and also the leader did in the previous period. Don't miss this important Candid Conversation. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Year-End ReviewsPerformance ReviewsEmployee Engagement

Bruce Baker and Ron discuss how businesses need to approach the workforce; finding, attracting, hiring, developing, retaining employees.

Sep 30, 202146 minS1 E60

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Bruce follows upon his recent blog post - "It's Lonely and I'm My Worst Enemy.". This is the third Podcast with Bruce. Starting with his view of being a "Business Therapist" to his view on how businesses need to approach the workforce; finding, attracting, hiring, developing, retaining employees; Bruce in this Podcast deals with the Leader's and the Entrepreneur's biggest dilemma - fear of failure. In this important Candid Conversation Bruce and I explore this fear. How it comes about and what can be done to overcome it. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Bruce BakerFear of FailureBusiness Therapy

Mets Kramer and Ron continue their discussion on the Digital Dealership.

Sep 23, 202150 minS1 E59

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation with Mets continues the discussion on the Digital Dealership. We introduced this subject back in April then transitioned to the fundamental data element machine ownership, then we took on the challenge of this change. This conversation deals with action items, what I call Triggers. We talked about how Amazon and Google approach their businesses. How Six Sigma was implemented. The fact that we are problem businesses not problem avoiding businesses. This latest step in the Digital Dealership should not be missed. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Digital DealershipMachine OwnershipTriggers

Alex Schuessler and Ron about the gross profit changes in equipment, the changed world for OEM dealers relative to the Rental Business and Contractors.

Sep 16, 202150 minS1 E58

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This Candid Conversation is with Alex Schuessler the principal founder of SmartEquip. We discuss Alex's background in the equipment Industry. This conversation covers the gross profit changes in equipment, the changed world for OEM dealers relative to the Rental Business and Contractors. The foundational data in Industry from Alex's days with Harvard and MIT and to become a Junior Professor at NYU. His involvement with CAT Rental Services in South America. The use of Statisticians in this Industry and much more. This Version #1 is a Podcast that should not be missed. There will be a continuation of the conversation in October. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Alex SchuesslerSmartEquipCaterpillar Rental Services

Mets Kramer and Ron review the machine ownership and a better use of information to drive equipment sales.

Sep 9, 202146 minS1 E57

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) The Digital Dealership continues in this Podcast. We review the machine ownership and a better use of information to drive equipment sales. We review Mets' blogs of Self Service and Change or Remain. The conversation points at the next step. The impact of the generational challenges of knowledge/experience and resistance to change. The need to have "employees" who understand and can lead the business to understanding this most important item. This is a Podcast that should not be missed. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Machine OwnershipDigital DealershipEquipment Sales

Bruce Baker and Ron talk about the Practice of Managing the Human Asset in a business.

Sep 2, 202141 minS1 E56

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Human Relations is the Practice of Managing the Human Asset in a business. In this discussion Bruce talks about establishing his business and operating as the "Business Therapist" in his role as a consultant and coach. We talk about the employees as an extension of the owner's needs and wants. How job function descriptions and performance criteria are critical in establishing clarity on what is needed and why. Don't miss this important review of developing good working relations within your business. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Bruce BakerHuman ResourcesHuman Asset

Sonya Law and Ron talk about the Year End Performance Review.

Aug 26, 202150 minS1 E55

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) The Year End Performance Review is the theme to this Podcast with Sonya Law. Sonya starts off with an index that could be used for a Doctoral Dissertation of things to do relative to a performance review. This will be a theme for us at Learning Without Scars over the next few months as we believe that there is a large pool of untapped talent in the workplace that can be tapped with enlightened leaders conducting annual performance reviews. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Performance ReviewsEmployee PotentialYear-End Review

Caroline Slee-Poulos and Ron talk about the progression of Classroom and Webinar training to the Internet Based Training we offer today.

Aug 19, 202149 minS1 E54

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) The Lessons Learned Podcasts will provide more detail on the Learning Without Scars business. This initial Podcast deals with our development from Classroom and Webinar training to the Internet Based Training we offer today. This is the first of these discussions on lessons that we have learned and are in the process of learning as we adapt learning products to the reality of the current Industry. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Classroom TrainingWebinar TrainingInternet Based Training

Mets Kramer and Ron talk in more detail on the Digital Dealership.

Aug 12, 202147 minS1 E53

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This conversation focuses in more detail on the Digital Dealership. The internet and the digitization of our business have changed things dramatically. Mets and I talk about the foundation of our businesses, machinery. The ownership lists and data elements that allow all of us to manage the relationships with our customers. How the internet has evolved over the past sixty years and how most of us have been left behind continuing to do what we have always done. This is the first in an ongoing discussion on "how to" adapt and innovate your way to the "New Reality" in our Industries. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Digital DealershipMets KramerMachine Ownership

Floyd Jerkins and Ron talk about leadership within the Capital Goods Industries.

Aug 3, 202147 minS1 E52

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This conversation focuses on the leadership within the Capital Goods Industries. From leading people, to attracting and developing and retaining employees the current situation is not very clear. Succession planning and transitioning to the new leadership seems to be hitting snags. Mentoring and coaching the next generation of leaders and providing continuity of the businesses is covered in this interesting Podcast with a talented individual with a lifetime of experience. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

LeadershipSuccession PlanningMentoring

Amy Claire Wild and Ron talk about Amy's experiences. She is a graduate of the GM Institute which became Kettering University.

Jul 13, 202142 minS1 E51

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) This conversation focuses on the experiences of Amy Claire Wild (AC). AC is a graduate of the GM Institute which became Kettering University. This was a three month classroom three month job floor school. AS received her engineering degree here. In our conversation we cover AC's career from GM in Engineering to Systems to EDS. Then AC went to Washington DC to market systems to various federal government departments including defense and commerce. She moved to the Rocky Mountains, Boulder Colorado, with a start up technology business. I am sure you will find this Podcast to be of interest. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Amy Claire WildKettering UniversityGeneral Motors Institute

Steve Day and Ron focus on the experiences that Steve had working at a manufacturer and a dealer in the construction equipment world.

Jun 30, 202146 minS1 E50

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) The conversation focuses on the experiences that Steve had working at a manufacturer and a dealer in the construction equipment world. We also talk about the end of the pandemic and some of the challenges confronting dealerships as they get back to a new normal of work. Will working from home continue and what does it look like going forward? We also discuss the difficulty of attracting and retaining talented people at this point in time. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Steve DayKomatsuConstruction Equipment

Don Shilling and Ron focus on employee development and working with Technical Schools to "grow your own" technicians.

Jun 15, 202142 minS1 E49

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) The conversation focuses on employee development and working with Technical Schools to "grow your own" technicians. Don who is Chairman of the Board at General Equipment and Supplies, talks about the culture of an organization and how critical it is to have a leadership team that is engaged and skilled in communications. The leadership is expected to make a helping create careers and making a difference in growing the knowledge and skills for each and every employee. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Don SchillingGeneral Equipment and SuppliesFargo North Dakota

Don Buttrey and Ron speak to selling skills in our Industry.

Jun 1, 202151 minS1 E48

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Don is the foremost trainer in selling skills in our Industry. We talk about the sales process, territory management, role playing, the effect of the virtual world of training and how to make sales training work. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Don ButtreySales TrainingHeavy Equipment

Chris Wilmot and Ron talk about the changes and the challenges they have faced in the heavy equipment industry.

May 16, 202150 minS1 E17

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Two men with fifty years of Construction Equipment Industry experience talk about the changes and the challenges they have faced. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Chris WilmotRon SleeCaterpillar

Ryszard Chciuk and Ron talk about a European perspective Parts & Service.

May 9, 202150 minS1 E16

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) A Polish Perspective on Equipment Dealers with Ryszard Chciuk, a retired executive responsible for Parts & Service. The European perspective is quite different than how we see things in North America, It is a valuable perspective. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Ryszard ChciukVolvo Construction EquipmentPoland

Ed Gordon and Ron talk about the challenges we face with education and the workforce.

May 2, 202146 minS1 E15

Send us Fan Mail (https://www.buzzsprout.com/1721145/fan_mail/new) Job Shock - a Candid Conversation with a former Northwestern University Professor and best selling author. Ed wrote Future Jobs in 2013 talking about the challenges we would face with education and the workforce. Don't miss this insightful discussion. Visit us at LearningWithoutScars.org (https://www.LearningWithoutScars.org) for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers. We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Ed GordonJob ShockFuture Jobs

All Episodes